Terms and Conditions / Privacy Policy

Rental Conditions

  • The customer must read and sign the terms and conditions before the rental.
  • The terms and conditions mention the day, time, and place of delivery and collecting of the bicycle.
  • A valid ID (passport, driving license) must be shown when renting a bicycle.
  • The bicycles are delivered to the customer in perfect working condition.
  • Padlocks are provided free of charge with the rental.
  • We advise the customers to wear a helmet. However, any customer under the age of eighteen should always wear the helmet.
  • If the rental is made by a person under the age of 18, the contract must be signed by a parent or a legal representative.
  • It is required a 20€ deposit per bicycle, and it will be fully returned wenn you bring back the bicycle as long as no damage has been made.
  • The customer is responsible for any damage, theft or loss of the bike and accessories, from the moment the bikes are handed to the customers and untill they will return it to SeaHorse Bike Rental.
  • In case of theft or loss of the bicycle during the rental period, the client should immediately contact SeaHorse Bike Rental. The amount to pay will be set according the grade of the rented bicycle.
  • Loss or theft of the bike: City Bike 245.00€ /MTB 460.00€/ Junior 100.00€/ Tandem Bike 500.00€.
  • The deterioration, loss, theft is not a motive for suspension of the contract at the customer`s initiative. Continuing the rental to be billed according to the contracted conditions.
  • The customer will be held responsible for any damage caused to the rented material and shall indemnify SeaHorse Bike Rental in the amount necessary for full recovery.
  • All required SeaHorse Bike Rental interventions will be charge to the customer.
  • Free travel assistance (travel to the place and any assistance) within a 5km radius of the rental location. However, the costs for the damage material are the responsibility of the customer. Within a radius of 5km to 30 km from the place of the rental assistance on the trip, will cost to the customer 1€ per km driven. Within a radius of more than 30km from the location of the rental, the customer must contact SeaHorse Bike Rental to find a repair point nearest to the customer, which should be moved to the customer by his own means and costs. Travel assistance runs between from 9am until 5pm from Monday to Saturday.
  • The customer must not lend/give the bicycle to another person who isn’t authorizes by SeaHorse Bike Rental. This is not permitted. In any case, the customer is responsible as written in the contract and also for the outstanding fees.
  • When the return of the bike is delayed, SeaHorse Bike Rental has the right to charge 1€ per hour of delay. After 24 hours of non-return of the rented bicycle it will be reported to the police for theft.
  • When booking the bicycle (s), accessory (s) or tours we will ask for 20% deposit of the total value.
  • If there is a cancellation of the reservation, no cancellation fee will be charged with a period of more than 72 hours before the start of the rental or activity.
  • Any cancelation with a period less of 72 hours before the start of the reservation, the amount will be in favor of SeaHorse Bike Rental.
  • The rental of the bicycle to the client includes a personal insurance policy nº 1000300620 and a third party liability insurance policy nº 95/249934 in the company Liberty Seguros.
  • SeaHorse Bike Rental is not responsible for any accidents that occur by managing the bicycle in incorrect way.
  • SeaHorse Bike Rental advise all customers to respect the traffic signs.
  • SeaHorse Bike Rental is not responsible for any health problems that occur during or after the rental.

Privacy Policy

    Privacy of Personal Data of our Customers and Users

  • SeaHorse Bike Rental, owner of www.seahorsebikerental.com, understands and respects the importance of your privacy and considers the safety of your customers' personal information vital. This Privacy Policy establishes the basis upon which any personal data we acquire from customers through this site or from the assignment by them will be processed and stored by us. We are committed to protecting your personal information and to being transparent about what information we collect and what we do with it. So read the following information carefully.
  • For the purposes of the new General Data Protection Regulation Law approved by the European Commission (RGPD, Regulation EU 2016/679), I, Dário Manuel Glória Órfão, negotiating as SeaHorse Bike Rental, are the Data Controller for this site www.seahorsebikerental.com. As our client, you are aware of the rules contained in our Privacy Policy, as well as ensuring that the other members of your party are aware of the same content and that they agree to provide your personal data, in order to proceed with a reservation or another purchase on your behalf.
  • By making a booking / purchasing or sending your personal data through this site, you agree to the transfer, storage or processing as established. We will take all steps legally necessary to ensure that your data is handled safely and in accordance with this privacy policy.

  • Personal Data Collected and Reasons

  • SeaHorse Bike Rental maintains a database with the registration of its customers after the first contact. The data present in this database are solely the data provided by the customers themselves at the time of their registration or later requests for reservation purposes.
  • When the customer makes a reservation or purchase on this site, SeaHorse Bike Rental automatically registers certain personal data that the customer has given in providing. The type of data saved will be information such as "name", "contact", "email address". All information about personal data requested serves solely and exclusively to organize the requested travel or tourist service. All personal data provided will be treated as being "sensitive" and therefore deserve the utmost respect and care from SeaHorse Bike Rental.
  • In no case shall information be requested on philosophical or political beliefs, party or trade union affiliation, religious belief, private life and racial or ethnic origin, as well as data on the health or sexual life (including genetic data) of clients. When preparing your trip, the client can provide us with other information, such as dietary requirements and food intolerances, medical / health conditions, disabilities, or other special information similar to previous ones, to ensure that your specific needs are met.
  • Thus, SeaHorse Bike Rental warrants that it has implemented and will continue to implement the technical and organizational security measures necessary to ensure the security of the data that is provided in order to prevent its alteration, loss, unauthorized treatment and / or access, and the nature of the data stored and the risks to which they are exposed.
  • If the client wishes to exercise the rights of access, rectification, cancellation or opposition that the RGDP grants them, he can do it through the website or send an email to info@seahorsebikerental.com.

  • Treatment and Storage of Personal Data

  • Some personal data obtained by registering on our website or from customers who have established a business relationship with SeaHorse Bike Rental will need to be supplied, processed and stored on secure and certified systems that result from a combination of our own systems and supplier systems credible and relevant.
  • The registrations on our website are also encrypted, following GDPR standards, in peripheral control technical infrastructures, namely by network firewalls, private circuits and VPNs that comply with security requirements. The computer servers are located in a Datacenter operator, which performs a digital information protection service of the hosted servers. The service includes backup of files, their conservation according to the defined policy and the restore at SeaHorse Bike Rental request.
  • SeaHorse Bike Rental therefore commits itself to:
    1) Safeguard the personal data provided to it by means of legally enforceable security measures of a technical and organizational nature that guarantee its security, thus avoiding its alteration, loss, treatment or unauthorized access, in accordance with the state of the technology at any given moment, the nature of the data and the possible risks to which they are exposed;
    2) To use or apply the data exclusively for the purposes duly provided for and to which the client consented to relinquish;
    3) Ensure that data are handled only by workers whose intervention is necessary for the provision of the service, and they are bound by the duty of secrecy and confidentiality. Should the information be disclosed to third parties, we are obliged to keep the confidentiality.

  • Our Approach to Personal Data Security

  • While we do our best to protect your personal data, and always acting in accordance with strict RGDP standards, the transmission of information over the Internet is not entirely secure. Therefore, we cannot guarantee the total security of your data transmitted to our website. When we receive your information, we take all reasonable and legal steps to keep your personal data protected and to try to prevent any unauthorized access, use or loss of your data, implementing appropriate security measures and limiting access, including internal acces.

  • Links from Our Website to Other Websites

  • Our website contains links to other relevant sites that are in line with the subject matter. If the customer chooses to follow an external link to any other website outside SeaHorse Bike Rental, you should understand that these companies have their own Privacy Policy which may not be the same as ours. In this regard, we do not accept any responsibility for these policies or for third party websites. We advise you to verify and accept their policies before sending them any personal data.

  • Cookies

  • Due to the way Internet communication standards work, access to websites may involve the use of cookies. A cookie is a small file sent to the client computer that is stored on the user's disk. Some of these cookies are essential for this site to work properly, to allow a user to make a reservation on the site, so that we can meet your requests and improve the user experience on our platforms.
  • No cookie we use can extract information from the user's hard drive, steal personal information, or read cookie files created by other vendors..
  • If you do not accept the use of cookies, you will not be able to use the website www.seahorsebikerental.com. Alternatively, you may delete all cookies at any time after using our website by accessing your browser preferences.

  • Changes to the Privacy Policy

  • SeaHorse Bike Rental reserves the right to update or change this Privacy Policy. You may, however, request a copy of an earlier version of our Privacy Policy.